Terms & Conditions

If you cannot make your scheduled pickup, please communicate if you are not able to pick up your order during the allotted time. If there is no communication, and cookies are not picked up within 24 hours of the designated pick up time and date, no refunds or credits will be given, and cookies will be forfeited for donation or be resold.

CANCELLATIONS

  • I understand that sometimes things happen. If you need to cancel your order or change the date, please contact us immediately.

  • Cancellations may be made up to 2 weeks before your scheduled pickup. If cancellations are made within the 2-week time frame, your payment will be credited toward a future order.

  • If I have to cancel your order for any reason, you will receive a reimbursement for any payment made on the order.

REFUNDS

  • All sales are final. Once an order is picked up/delivered, I am no longer responsible for that order. Keep them safe, keep them cool (but not refrigerated). Please clear a flat surface in your vehicle to set the box(es) on, such as a floorboard or SUV back floor. Do not leave cookies in your car. Cookies are fragile, and it is important to handle them with care

  • If you are not satisfied with your order, please let me know within 24 hours of picking up your order for a refund to be considered. No refunds or credit will be granted after the 24-hour window.

DELIVERY

  • As much as I'd love to hand deliver each and every batch, unfortunately, I often need the help of USPS. I do my best to package these cookies for the rough ride, but broken cookies (or melted icing, if during the summer) are a possibility and a non-refundable risk you take when placing a shipped order. Also, while I ship Priority, I can't guarantee that "rain, sleet, snow, or hail" won't delay your order. Refunds can't be offered, but know that they're on their way. Once tracking information is provided, claims for lost orders can be placed with USPS.

MISCELLANEOUS

  • Pictures are worth a thousand words, but they aren't always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also, items in photos may not be true to size.

  • As with all foods, these cookies are made for consumption, and with all food consumption, there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.

  • By paying your invoice, you are accepting Three Birdies Bakery Terms & Conditions.

  • If you have any questions, please feel free to contact me.